Frequently Asked Questions
Everything you need to know about shopping at Wild Bill's Western Store.
How do I determine my correct cowboy boot size?
Most western boots run slightly larger than standard sneakers. We recommend ordering a half-size smaller than your athletic shoe size for a snug, secure fit that will mold to your feet over time.
What is your return policy for leather goods?
We accept returns on unworn items with original tags within 30 days of purchase. Please note that boots must be returned in their original box and show no signs of outdoor wear or scuffing on the outsoles.
Do you offer international shipping?
Yes, Wild Bill's ships our authentic western wear globally. Shipping costs and delivery times vary by destination and are calculated at checkout.
How should I care for my felt or straw hat?
Keep your hat in a cool, dry place and store it upside down on its crown to maintain the brim's shape. Use a soft-bristled brush to remove dust, moving counter-clockwise.
Are your exotic skin boots ethically sourced?
Absolutely. All our exotic leathers, including alligator, ostrich, and lizard, are sourced from suppliers that comply with CITES regulations and international trade laws.
Can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.